Policies & FAQs
Contact
For general inquires, shoot us an email us at Info@theferalplume.com
Return Policy
As each item is made to order specifically for you, we do not accept returns. But please reach out if you have an issue with your order!
Changes to orders
Because we often ship items faster than we get a chance to sift through emails, we do not allow for changes to orders that have already been placed. Of course we'll try our best but we cannot make any guarantees. Please double check your order before submitting.
A few notes about shipping
We do not have a working relationship with USPS. With that said, once our orders are taken to the post office, we have little control (aside from tracking the package) over the route or time it takes a package to be delivered. While nearly all items arrive quickly and without issue, occasionally USPS drops the ball and sends your package on a trip of it's own. We get as frustrated by this as you do. Please know that if we could hand deliver each and every one of our orders, we would.
We cannot accept responsibility for packages that appear, through tracking, to have been delivered but are presumably stolen from mailboxes or doorsteps.
Please make sure the address you provide us with is correct. We cannot replace merchandise that was shipped to the wrong address if the address provided to us is no longer your address.
DOMESTIC SHIPPING: You can expect your orders to typically ship within 2 to 4 days (excluding weekends and holidays). Please note that on some occasions there are issues with orders that prevent us from staying within this time frame. Domestic orders typically arrive within 2-3 days once shipped. Please note that if you select 'priority' shipping at checkout that this relates to the shipping time and not the processing time. During busy times of the year (Holidays, Mother's Day, etc), our processing time may be longer.
INTERNATIONAL SHIPPING: We also ship internationally to everywhere in the world. Shipping cost, however, is for postage alone. Packages may be subject to customs or duties upon arrival in country. Please note that most international packages will be sent via First Class International Mail which does not include tracking or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, packages should arrive in 3-5 weeks. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately The Feral Plume has no control over this.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic orders and 8 weeks for international. Please note that refunds are not issued on lost packages. Always contact us directly with any issue.
Custom and personalized orders
Due to the cost involved we unfortunately do not offer any custom services. Our apologies.
My item arrived damaged.
Please know that we do our best to pull out any defects we’re able to catch but because it is a human-run system, we may miss a few. Please email us at info@theferalplume.com if there is any issue with your order.
Wholesale availability
If you're interested in wholesale, please email: Info@theferalplume.com
Gift wrapping and packaging
Due to the volume of orders we receive as well as the fact we prefer to ship same or next day, we do not offer gift wrap nor are we able to add a personalized note. Our apologies. Please make your recipient aware ahead of time that the gift is coming!
I'm local, can I pick up my order?
Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.
The item I want is out-of-stock, when will it be available?
On each product listing you can sign up to be notified of when an item is restocked. You can also subscribe to our newsletter where we share new releases, restocks, and sales!
When will you be having a sale?
We do a limited number of sales throughout the year. If you join our mailing list, you'll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.